A lightweight helpdesk system to manage tickets from users to a space.
Managers can see and reply to all tickets, and ease the follow-ups of users issues, with the full conversation.
Space email address is show in helpdesk configuration panel when activated.
Space members and managers can see tickets and manage them:
- set their status (new, open, assigned, pending reminder, closed)
- add private notes for managers
- reply to ticket (will send an email to user)
Users can reply to tickets email to add information to opened ticket.
- emails sent from a space (comm, etc.) will have the helpdesk email address in the from of the email.
- if space has not defined a support address, the email address will also be shown in spaces home page.
Though not a full and complete helpdesk system like zammad, otrs, etc… this module can help space managers to follow user issues when not having their own helpdesk.